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Warranty Letter

SpecificationWarranty Letter.pdf  (1.7M)

 

warranty letter lamp shining

 

Thank you for selecting our products. In order to satisfy you through our services, we advise you to read the related service clause seriously as follow:

Lamp Shining Manufacturing Co, ltd is a professional and legitimate manufacturer in China. We guarantee that all the led lights we sell are CE ROHS QC passed. Below is the specific terms of warranty and after-sales service.

 

Exchange service:

If buyer is not satisfied with the product which purchased from Lamp Shining due to personal reasons or quality reason, we agree to exchange to new lamps within 3 months.(Back and forth shipping cost will be at buyer's expense)

 

Warranty Terms:

All lamps have 36 months warranty since the day purchased ,some items have 60 months warranty which will be stated in proforma invoice.

  • 1.Within warranty period, If the power supply or leds occurs some abnormal issues which stop the lamp working, we will offer FREE new power supply or NEW LAMP for changing or repairing. Lamp Shining factory provides changing instruction or video.(Buyer is responsible for return shipping cost and Lamp Shining is responsible for resending shipping cost)
  • 2.Beyond warranty period, if the lamps failed due to power supply failure, cold solder joint ,Lmap Shining prvide paid maintenance service,if it failed because of damage of leds, brightness decay,or other reasons, Lamp Shining will no longer offer maintenance service or exchange service.
  • 3.After renewed and repaired, warranty and after-sales service continue accords to the original purchasing date.

 

Non-warranty Terms:

  • 1.Defects or damage caused by serviceman's arbitrary disassembly .
  • 2.Products are repaired and altered neither consulted nor authorized.
  • 3.Failure resulting from human's improper operation and installation, misuse, accident or force majeure such as fire , earthquake, thunder and lighting, etc.
  • 4.Without valid receipt of purchase or providing incongruent product information as Lamp Shining.
  • 5.Other defects that are not caused by the quality of product.

 

Statement: This warranty letter is valid from 1st Aug.2013.It's effective only for products purchased from Lamp Shining. Contact us if you have any doubt

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